What is technical support on sub-contacts?

Technical support for sub-accounts is the function available at the level of Hostico client accounts, through which different users can be allocated from the account to a specific hosting service, as applicants with full rights to technical support.
Users can submit requests only via email (implicitly through the ticket system) and only for the services to which they have been allocated as sub-accounts with technical privileges. Requests submitted via chat or the phone center will only be honored if the request comes from the account holder.

The activation of technical support at the subcontract level can be done in two ways:

• Isolated
• Global

Isolated contacts will be able to request technical operations and will receive solutions only for the services to which they have been allocated, while the global ones will have the right to technical support for all services related to the Hostico customer account. Regardless of the number of allocated sub-contacts on a service/multiple services, the account administrator will still receive technical emails forwarded by the sub-contacts.
It should be considered that any request made by the allocated sub-contacts that can directly affect the contracted services (deletion/modification/update, etc.) will receive full support, therefore we recommend that the allocation of a technical sub-contact be carried out only for persons authorized by the account holder, to avoid possible negative effects that may arise from the requests made.

For information regarding the allocation of a technical subcontact, please consult the article: Activating technical support on subcontacts.